Shipping & Returns
Shipping, Postage & Handling:
Our dear AusPosties have been inundated, and have found some of our regular mail deliveries have been taking up to 3 weeks to arrive to its destination. Parcels are tracked.
Express Post has been taking 2-3 days.
Standard Flat Rate: Regular Mail
- $11.00, 3-10 business days Australia wide
Standard Flat Rate: Express
- $16.50, guaranteed next business day, Australia wide
All orders are packed and posted before 2PM on weekdays.
We will be shipping internationally soon, stay tuned!
Disclaimer & Returns:
Crystals are a natural product, each one being unique, no two are the same. The products displayed in photographs are examples only, and every effort is made to provide some consistency with stock supplied.
Crystal meanings are intended as a guide only, not as a replacement for medical diagnosis or treatment. There is no guarantee on the effect or outcome on each individual.
We hand-select and pack every order with love and care, as we would in-store. We select the pieces we would choose ourselves, with the best stock going first.
Refunds and returns are provided at our discretion. We are not required to provide a refund or replacement for change of mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it.
- is unsafe.
- is significantly different from the sample or descriptions.
- doesn’t do what we said it would, or what you asked for, and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.